FAQs
What do i wear to class?
We recommend form-fitting workout gear (eg. a fitting top and tights for ladies and a fitting top and shorts over tights for guys) so our instructors can check your form and guide you through your workout better.
Can I attend a class barefooted? Do I have to wear socks or grip socks?
Clients are required to wear grip socks to attend classes at our studio for safety and hygiene reasons. You may purchase grip socks at the studio.
What else do I need to bring along?
Water, a small towel, and an open mind :)
May I use my phone during class?
To avoid unnecessary distractions and the risk of injury to yourself and others, please put your phone on silent mode and out of the way before class begins. If you are expecting an urgent call/text, kindly let your instructor know before class, and when it is time, take it outside the studio and rejoin us after.
You may, of course, take pictures of yourselves and the studio before/after class. If you are uploading it to social media, please tag us at @eastsidepilatessg and #eastsidepilatessg
Do you have changing and showering facilities?
Unfortunately, we do not. However, you may use the mall’s restrooms.
I am pregnant. What are my options?
Talk to us to tailor a workout that is suitable for you and we can arrange for private sessions so that your instructor can give you his/her full attention, spot you and physically assist you throughout your workout. You may not join our group classes at this time for the above reasons and also because group classes are full body workouts that may include exercises that require you to lie down on your belly, on your back for a long time, jump or challenge your balance in ways that are unsafe during pregnancy.
I am injured/recovering from an injury/operation. I have physical conditions/limitations. What are my options?
Talk to us about it and we can discuss what will work best for you — group sessions at the foundation or signature level, or private sessions.
How do I book a class?
Bookings can be made through our website or app East Side Pilates.
First, create an account with us through the MY ACCOUNT button at the top right hand corner of your computer screen. If you are on your phone, the MY ACCOUNT button will be at the bottom of the list once you click the + sign at the top right hand corner of your screen.
After you’ve completed that, go to PRICING and purchase a package of your choice.
Once you have a class package, click on SCHEDULE and book yourself into a class. Our booking window opens 2 weeks before the day of the class at 9am. Spots are first come first served. If it is full, please add yourself to the waitlist as it often moves quickly.
If you are interested in private sessions, please contact us for instructor and studio availability.
I would like to purchase something in-studio. What payment options are available?
We accept PAYNOW and exact cash.
I can no longer attend a class I’ve previously booked due to a change in my schedule or for other reasons. How do I cancel a class and is there a penalty?
Login to your account, navigate to MY CLASSES, and cancel the class that you are no longer able to attend. Our cancellation policy is 12 hours. This means that there is no penalty if you cancel 12 hours or more before the class starts. If you cancel within 12 hours of the class’ start time or do not show up, a class credit will be deducted from your account.
(For group classes) I’ve added myself to the waitlist. What must I take note of?
The waitlist is active up until 1 hour before the class. If a spot becomes available and you are at the top of the waitlist, you will automatically be enrolled into the class. Our 12-hour cancellation policy applies, so if you are unsure if you can attend the class, please remove yourself from the waitlist at least 12 hours before the class.
The waitlist is deactivated 1 hour before the class. This means that any spot that becomes available after that is first come first served.
(For group classes) I am late for class. May I still join in?
We ask that everyone arrives 5 minutes before class to facilitate setting up your reformer/tower and for class to start on time with everyone present. This is to avoid any unnecessary distractions and to prevent injury to yourself or to others.
May I arrive earlier than 5 minutes before class or stay on after class?
We run back to back classes and ask that clients only enter the studio once the attendees of the previous class have exited the studio. Once the class has ended, please leave the studio promptly. Thank you for your cooperation.
Privacy Policy
East Side Pilates is committed to protecting and respecting the privacy rights of visitors to our website. We aim to not do anything with your data that you wouldn’t reasonably expect. Developing a better understanding of our clients allows us to use the data that we gather to make better decisions about how we do things. Please read the following to fully understand our views and practices regarding your personal data and how we will treat it. If you would prefer your personal data not used in the manner described in this policy, you should not use our website or services. By using our website, you are consenting to this privacy policy.
We collect and process personal information such as name, contact number, email, address, emergency contact person and phone number. Your credit card is stored securely on our system to which we do not have access to. Most of the information we collect will have been provided by you or created through the use of our services. We collect this information from you through our website or when you correspond with us via phone or email or otherwise. We keep a record of communications with you electronically or otherwise.
We also use your information to comply with the laws and regulations of Singapore, that apply to us and to protect our business, our guests and employees. We require your date of birth the verify that you are of legal age. When building a profile we may analysis geographic, demographic and other information relating to you in order to better understand your interest and preferences.
Your data will be held on our business systems. All of your data is held securely, with strict access. We may need to disclose your details if required to the police, regulatory bodies, specialist advisors or legal advisors. Sensitive information is deleted when no longer needed and access is restricted to those who need to use it.
We will not share any of your information with any other third parties without your agreement unless required in order to fulfil our obligations to you, required by our regulators or allowed by law.
Please contact us if you have further questions :)